Sort & Filter

WeBird operates an integrated online booking and payment platform connecting traveling birders (“Clients”) with local birding guides (“Guides”).

Through the WeBird Platform:

• Guides can manage their profile, list their services, and handle their availability.
• WeBird facilitates bookings and payments but is not a party to contracts between Guides and Clients.

WeBird, a service provided by all4birding FZ-LLC, is an online marketplace that enables Clients to discover, book, and pay for birding tours offered by independent third-party guides ("Guides"). WeBird does not own, control, offer, or manage any listings or Guide services. WeBird is not a party to the contracts entered into directly between Clients and Guides, nor is WeBird a travel agency, insurer, or organizer of travel packages. WeBird merely facilitates bookings and payments.

1.1 Marketplace Role; No Employment or Agency:

WeBird is a marketplace only. Nothing in this Agreement creates any employment, agency, partnership, joint venture, or franchise relationship between WeBird (all4birding FZ-LLC) and any Guide. Guides are independent operators who provide their Services on their own account; WeBird does not employ Guides, does not direct how the Services are performed, and is not a party to any contract concluded between a Guide and a Client.

1.2 No Responsibility for Published Information:

Guides are solely responsible for the information they publish on the Platform. WeBird does not author, verify, or guarantee the accuracy, completeness, legality, or quality of any information published by Guides or Clients — including profiles, listings, descriptions, rates, qualifications, and reviews — and is not responsible for it.

1.3 Eligibility:

To register and operate as a Guide, a person must be at least 18 years old and legally permitted to work and to provide guiding services in the relevant jurisdiction. By using the Platform, a Guide confirms that they meet these requirements.

2.1 Account Setup:

Guides must provide complete, accurate, and up-to-date information. A Guide profile is personal: only an individual natural person may hold a Guide profile, and business, company, club, organization, or group profiles are not permitted. A Guide account is strictly personal and may not be sold, assigned, shared, or transferred to any other person.

2.1.1 Real Name:

The name shown on a Guide’s public profile must be the Guide’s own real first and last name (at a minimum), exactly as it appears on the Guide’s identity document, so that it can be verified against that document and against any license. Pseudonyms, nicknames, titles, business names, and additions (for example “[First name] Guide” or “[First name] Hotel XYZ”) may not be used as the displayed name.

2.1.2 Profile Approval Requirements:

To have a profile approved, a Guide must provide all of the following:

• A valid, formal, government-issued identity document.
• A valid certification, license, or permit where guiding is regulated and such a credential is required by local law.
• A completed personal profile
• An identifiable profile photograph that clearly shows the Guide
• Contact details; and
• At least the Guide’s guiding rate, stated per half day and per full day.

All other profile information is optional. WeBird may decline to approve, suspend, or remove any profile that does not meet these requirements.

2.1.3 Payouts:

To receive payment for completed bookings, a Guide must also provide valid personal bank account details, or contact WeBird to discuss alternative payout options where these are available.

2.2 Login Credentials:

Guides must keep their account credentials secure. Unauthorized access must be reported to WeBird immediately.

2.3 Service Listings:

Guides must ensure their profile, service descriptions, pricing, and availability are up-to-date and accurate.

2.3 Obligation to Fulfill Bookings:

Contracts are concluded between individuals. A Guide who accepts a booking must personally conduct the tour. A confirmed booking may not be transferred, subcontracted, or reassigned to another Guide or any other person, except where the Client has given explicit prior written approval, recorded through the WeBird Platform, to a specific named replacement Guide. Where such approval is given, the replacement Guide takes over the booking on the same terms and conditions; absent such approval, substitution is not permitted and the cancellation terms apply.

2.4 Tour Operators/Organizations:

While WeBird primarily caters to independent Guides, Tour Operators or other Organizations may list their Guides under individual profiles. Each Guide within an operator’s network must accept and personally fulfill their own bookings, and may not be substituted except with the Client’s explicit prior written approval recorded through the WeBird Platform (see §2.4 and §13.3). See §13 Tour Operator or Other Organizations Participation Policy.

3.1 Booking Requests, Acceptance, and Client Payment:

When a Client submits a booking request, no payment is collected at that time. A Client’s payment obligation arises only once the Guide has accepted the booking request. Upon acceptance, the Client receives a confirmation email and is required to complete payment through the WeBird Platform within the timeframe specified in the Client Terms and Conditions:

• Bookings for trips starting more than forty-eight (48) hours after acceptance: payment must be completed within forty-eight (48) hours.
• Bookings for trips starting within forty-eight (48) hours of acceptance: payment must be completed within six (6) hours.

If the Client fails to complete payment within that timeframe, the booking request is automatically canceled and the Guide shall have no obligation to provide the Services.

3.2 Guide’s Pricing:

Guides set their own prices, which must be inclusive of all applicable taxes and fees. Guides are responsible for their own tax management.

3.3 Commission:

WeBird charges a commission on bookings. The applicable commission rate is set at 15% on top of the price set by Guides. Therefore, Guides do not need to take into account commissions when calculating their own prices, WeBird will automatically add its commission to the price as decided upon by the Guide.

3.4 Payment Processing:

WeBird facilitates payments and collects funds from Clients on behalf of Guides. Payments will be processed after completion of the agreed-upon Services for any given booking and transferred to the Guide's designated payment account within forty-eight (48) hours, not accounting for any bank processing times.

Guides offering Bundled Services (beyond simply guiding) and who require an advance to meet supplier demands (such as, but not limited to, hotel reservations), can do so directly to WeBird. In such cases, supporting documents will need to be provided and WeBird will decide the amount and timing of an advance payment, if necessary in consultation with the Client. Such advances will be deemed non-refundable, unless otherwise indicated.

3.5 Chargebacks and Disputes:

If a Client disputes a charge, WeBird will notify the Guide and may withhold payment until the dispute is resolved.

The cancellation provisions below apply exclusively to confirmed bookings for which Client payment has been successfully completed within the specified timeframe; automatically canceled booking requests due to non-payment are excluded.

Please refer to our Cancellation Policy

5.1 Professionalism:

Guides must conduct themselves professionally and provide a high standard of service to Clients.

5.2 Safety and Compliance:

Guides must comply with all local regulations, safety protocols, and environmental guidelines. Guides are responsible for their own tax management and compliance.

5.3 Communication:

Guides must respond to Client inquiries in a timely and professional manner. All communication before any booking is made, and any communication before the beginning of a confirmed booking and after the end of a booking, must take place through WeBird’s messaging function. Any breach of this article may result in the withholding of payment for the affected booking and/or the suspension or termination of the Guide’s account.

5.4 Permits, Licences, Certifications and Insurance:

It is each Guide’s responsibility to obtain and maintain, at their own cost, all permits, licenses, certifications, and insurances required to provide their Services professionally, responsibly, and safely, and to keep these valid for the duration of any booking. WeBird does not provide, arrange, monitor, verify, or take any responsibility for a Guide’s permits, licenses, certifications, or insurances.

6.1 Use of Guide’s Content:

By listing on WeBird, Guides grant WeBird the right to use their photos, descriptions, and other content for marketing and promotional purposes.

6.2 Promotion and Rankings:

WeBird may use algorithms to determine search rankings and promote certain Guides based on performance, reviews, and engagement.

6.3 Content Standards and Removal:

WeBird may, at its sole discretion and with or without notice, refuse, edit, hide, or remove any content (including profiles, listings, photographs, descriptions, messages, and reviews) that it considers offensive, misleading, unlawful, or otherwise in breach of this Agreement or of WeBird’s published rules. Non-permitted materials include but are not limited to profanity, materials under copyright not cleared by the Guide with the copyright holder, any material likely to cause harm to an individual or group of people (such as racism, homo- or transphobia, sexism, etc.), materials containing off-platform contact details of the guide (such as phone number, e-mail addresses or url), etc.).WeBird may also suspend or terminate any account that breaches this Agreement.

7.1 Insurance:

Guides are required to have all required and appropriate insurances covering their Services and any incidents occurring when carrying out their Services, particularly but not limited to personal liability, accidents, and cancellations.

7.2 Liability:

WeBird is not responsible for any loss, injury, or damage arising from the Services provided by Guides.

7.3 Disclaimer and Limitation of Liability:

The WeBird Platform is provided on an “as is” and “as available” basis. WeBird does not author, verify, or guarantee any guiding services or any information published on the Platform, and is not responsible for the acts or omissions of any Guide or Client. To the maximum extent permitted by applicable law, WeBird shall not be liable for any indirect, incidental, or consequential loss, and WeBird’s total liability to a Guide arising out of or in connection with the Platform shall not exceed the total commission retained by WeBird from that Guide in the three (3) months preceding the event giving rise to the claim. Nothing in this Agreement excludes any liability that cannot lawfully be excluded.

7.4 Indemnity:

The Guide agrees to indemnify and hold harmless WeBird and all4birding FZ-LLC against any claims, losses, damages, and costs (including reasonable legal fees) arising out of the Guide’s Services, the Guide’s content, or the Guide’s breach of this Agreement or of applicable law.

8.1 Termination by Guide:

Guides may terminate their participation by providing 30 days' written notice to WeBird. This may be done through the ‘delete my account’ function on the WeBird Platform. Termination of the Guide account will not result in any refund of membership fees, if applicable. Any confirmed bookings on the Guide account need to be fulfilled or canceled by the Guide before the account can be confirmed as terminated by WeBird. Outstanding payments by WeBird will be processed per standard procedures.

8.2 Termination by WeBird:

WeBird reserves the right to terminate or suspend a Guide’s account for violations of this Agreement, including but not limited to:

• Misrepresentation of services
• Failure to fulfill bookings
• Unprofessional conduct
• Client complaints

8.3 Effect of Termination by WeBird:

Upon termination, any pending bookings will be canceled without the Guide retaining any rights to any payments already made by the Client, regardless of any cancellation policy applied to the booking. Any outstanding payments due to the Guide may be processed per standard procedures, or, in case the Guide account has been terminated for breaches of this Agreement or other legal cause, may be withheld until such time as these breaches and any potentially resulting damages to WeBird or Clients have been satisfactorily resolved.

WeBird complies with applicable data protection laws, notably UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Upon request, Guides will be able to access and delete their data, as required by UAE Data Protection Laws. Guides must not misuse Client data or use it for purposes other than fulfilling bookings. Any breach of this article by the Guide will result in immediate account termination and WeBird reserves the right to undertake legal action to the fullest extent of the law against Guides who violate this article.

10.1 Governing Law:

This Agreement shall be governed by and construed in accordance with the laws and regulations of the Ras Al Khaimah Economic Zone, United Arab Emirates, without regard to its conflict of law principles.

10.2 Dispute Resolution:

Disputes will first be attempted to be resolved amicably. If unresolved, disputes will be settled through mediation or arbitration, as permitted by applicable law.

WeBird may update these Terms and Conditions at any time. Guides will be notified of any significant changes, and continued use of the Platform constitutes acceptance of the revised terms.

13.1 Overview:

WeBird enables direct connections between local guides ("Guides") and clients through an integrated booking and payment platform. While the Platform is designed primarily for individual Guides, Tour Operators, Community Organizations or other legal or de facto organizations may also assist Guides in accessing the Platform, provided that the core principles of authenticity, transparency, and direct engagement are upheld.

13.2 Operator Involvement:

Tour Operators or other Organizations may support Guides in the creation and maintenance of their WeBird profiles. This support may include logistical assistance, training, or financial support. However, each Guide profile must represent an individual who will personally provide the Services for each confirmed booking, except where a substitution is made with the Client’s explicit prior written approval recorded through the WeBird Platform (see §13.3). Operators/Organizations may not manage bookings or communications on behalf of Guides.

13.3 Authenticity of Guide Representation:

Each Guide listed on the WeBird Platform must be the individual conducting the tour. The listed Guide may not be substituted with another individual—whether by the Tour Operator/Organization or the Guide—except where the Client has given explicit prior written approval, recorded through the WeBird Platform, to a specific named replacement Guide. Where such approval is given, the replacement Guide takes over the booking on the same terms and conditions. This policy safeguards the integrity of the booking process, ensures the integrity of the selection, communication, and review process and maintains Client trust. Violation of this policy may result in permanent removal from the WeBird Platform of the involved Guide account(s) and any profiles affiliated with the same Tour Operator/ Organization.

13.4 Profile Responsibility:

All communications with Clients and with WeBird must be handled directly by the Guide associated with the listed profile. The Guide is solely responsible for ensuring that all information regarding their Services, pricing, availability, and qualifications remains current and accurate.

13.5 Payouts and Financial Arrangements:

WeBird will remit payouts for completed tours directly to the Guide. Tour Operators/Organizations are not authorized to receive payments on behalf of Guides. If a Guide and a Tour Operator/Organization agree to a financial arrangement for administrative or operational support, such arrangements must be handled independently of WeBird. Where additional services such as transportation or lodging are involved, separate agreements between the Guide and the third-party provider may apply. All such additional services and arrangements between the Guide and any third party must be handled directly by the Guide and independently of WeBird.

13.6 Policy Development:

This Operator/Organization Participation Policy is a foundational framework and may evolve as WeBird continues development and expansion. By using the WeBird Platform, Guides agree to abide by these Terms and Conditions and uphold the integrity of WeBird and the birding experience of Clients worldwide.