Cancellation Policy
Effective Date: 27 November 2025
1. Scope
This Cancellation and Refund Policy (“Policy”) applies to all bookings made through the WeBird platform, including reservations for (a) guiding-only services and (b) guiding services combined with additional travel-related services such as transportation, meals, or accommodation (“Bundled Services”), for half days, full days or multiple days.
By completing a booking through WeBird, the Client acknowledges and agrees to be bound by the terms of this Policy.
For clarity, this Cancellation Policy applies only to confirmed bookings, defined as booking requests that have been accepted by the Guide and paid for by the Client within the applicable payment timeframe.
Booking requests that expire or are cancelled automatically due to the Client’s failure to complete payment following the Guide’s acceptance are not considered cancellations and do not trigger any refund or compensation obligations.
2. Client-initiated Cancellations
2.1 Guiding-Only Bookings
2.1.1 Free Cancellation Window
Clients may cancel a guiding-only booking up to seven (7) days prior to the scheduled start time and receive a full refund of the guiding fee.
2.1.2 Cancellations 7 days to 48 hours prior
Cancellations made by the Client less than seven (7) days but more than forty-eight (48) hours prior to the scheduled start time are refundable at a rate of 50%.
2.1.3 Cancellations Within 48 Hours
Cancellations made by the Client less than forty-eight (48) hours prior to the scheduled start time are non-refundable.
2.1.4 No-Shows
Failure to appear at the agreed meeting time and location constitutes a “No-Show” and is non-refundable.
No-Shows will be defined as Clients who do not arrive within two hours of the agreed upon time for half-day or full-day bookings, or within three hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
2.1.5 Late Arrival
Guides are not obligated to extend guiding services for Clients who arrive late, which will be defined as one hour after the agreed upon time for half-day or full-day bookings, or two hours for multiple day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
No partial refund shall be provided for reduced guiding time and any extension of the Guide’s services to make up for the lost time is at the Guide’s discretion and dependent on Guide availability.
2.1.6 Weather and Safety
If severe weather or safety-related circumstances prevent the tour from operating, WeBird will facilitate either (a) rescheduling or (b) refunding all recoverable costs.
Non-recoverable supplier costs may still apply, WeBird may require Guides or suppliers to provide documentation of such costs.2.
2.2 Guiding + Additional Services (Bundled Services)
2.2.1 Free Cancellation Window
Clients may cancel a booking that includes Bundled Services up to ninety (90) days prior to the scheduled start date and receive a full refund, subject to Section 3.4.
2.2..2 Partial Refund Period
Cancellations made by the Client between eighty-nine (89) days and sixty (60) days before the scheduled start date are eligible for a seventy percent (70%) refund of the total booking value, unless non-recoverable supplier costs exceed this amount.
Cancellations made by the Client between fifty-nine (59) days and thirty-one (31) days before the scheduled start date are eligible for a fifty percent (50%) refund of the total booking value, unless non-recoverable supplier costs exceed this amount.
2.2.3 Late Cancellations
Cancellations made by the Client fewer than thirty (30) days before the scheduled start date are non-refundable.
2.2.4 Non-Recoverable Costs
Certain components, including but not limited to accommodation, transportation, permits, tickets, and meals, may be non-refundable from the moment of booking.
Such amounts shall be deducted from any refund due.
WeBird may require Guides or suppliers to provide documentation of such costs.
2.2.5 No-Shows
No refunds shall be issued for No-Shows.
No-Shows will be defined as Clients who do not arrive within two hours of the agreed upon time for half-day or full-day bookings, or within three hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
2.2.6 Weather and Safety
If severe weather or safety-related circumstances prevent the tour from operating, WeBird will facilitate either (a) rescheduling or (b) refunding all recoverable costs.
Non-recoverable supplier costs may still apply. See articles 3.5 and 7 for Force Majeure-specific terms.
3. Guide-Initiated Cancellations
3.1 Full Refund
If a Guide cancels a confirmed booking for guiding-only bookings, the Client shall receive a full refund of all amounts paid.
If a Guide cancels a confirmed booking for Bundled Services, the Client shall receive a full refund of all amounts paid, including non-recoverable costs.
Failure of the Guide to reimburse non-recoverable costs may lead to exclusion from the WeBird platform.
3.2 Partial Refund
If a Guide cancels a confirmed booking for guiding-only bookings with cause – such as but not limited to inappropriate behavior of the prospective client –, the Client shall receive a 50% refund of all amounts paid, excluding non-recoverable costs.
If a Guide cancels a confirmed booking for Bundled Services with cause — such as but not limited to inappropriate behavior of the prospective Client —, the Client shall receive a 50% refund of all amounts paid, excluding non-recoverable costs.
3.3 Late Guide
If a Guide is late, which will be defined as half an hour after the agreed upon time for half-day or full-day bookings, or one hour for multiple day bookings, they shall be obligated to extend their guiding services to the Client so as to fulfill the agreed-upon time range.
Failure to do so may result in exclusion from the WeBird platform and payment for the affected trip may be withheld wholly or pro-rata.
3.4 No-Show Guide
If a Guide is a No-Show, a full refund will be issued to the Client.
No-Shows will be defined as Guides who do not arrive within one hour of the agreed upon time for half-day or full-day bookings, or within two hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived..
3.5 Force Majeure Cancellation
If a Guide cancels a confirmed booking for Bundled Services due to Force Majeure - circumstances beyond reasonable control —, the Client shall receive a full refund of all amounts paid, excluding non-recoverable costs.
See also article 6 of this policy.
4. Modifications
Any date change, participant change, or service modification is subject to Guide availability and may, at WeBird’s discretion, be treated as a cancellation followed by a new booking.
5. Payment Processing Fees
Refunds will be issued net of any non-refundable bank, payment processor, or currency conversion fees unless WeBird elects to waive such fees.
6. Force Majeure
In the event of circumstances beyond reasonable control (“Force Majeure”), including but not limited to natural disasters, political instability, extreme weather, or public health emergencies, WeBird may override the terms herein and issue refunds based on fairness, supplier policies, and operational feasibility.
Effective Date: 27 November 2025
1. Scope
This Cancellation and Refund Policy (“Policy”) applies to all bookings made through the WeBird platform, including reservations for (a) guiding-only services and (b) guiding services combined with additional travel-related services such as transportation, meals, or accommodation.
By accepting a booking through WeBird, the Guide acknowledges and agrees to be bound by the terms of this Policy.
For clarity, this Cancellation Policy applies only to confirmed bookings, defined as booking requests that have been accepted by the Guide and paid for by the Client within the applicable payment timeframe.
Booking requests that expire or are cancelled automatically due to the Client’s failure to complete payment following the Guide’s acceptance are not considered cancellations and do not trigger any refund or compensation obligations.
2. Client-initiated Cancellations
2.1 Guiding-Only Bookings
2.1.1 Free Cancellation Window
Guests may cancel a guiding-only booking up to seven (7) days prior to the scheduled start time and receive a full refund of the guiding fee.
2.1.2 Cancellations 7 days to 48 hours prior
Cancellations made less than seven (7) days but more than forty-eight (48) hours prior to the scheduled start time are refundable at a rate of 50%.
2.1.3 Cancellations Within 48 Hours
Cancellations made less than forty-eight (48) hours prior to the scheduled start time are non-refundable.
2.1.4 No-Shows
Failure to appear at the agreed meeting time and location constitutes a “No-Show” and is non-refundable.
No-Shows will be defined as Clients who do not arrive within two hours of the agreed upon time for half-day or full-day bookings, or within three hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
2.1.5 Late Arrival
Guides are not obligated to extend guiding services for Clients who arrive late, which will be defined as one hour after the agreed upon time for half-day or full-day bookings, or two hours for multiple day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
Guides may be requested by the Late-Arrival Client to extend their services’ period to make up for lost time, but agreement to such requests is entirely at the Guide’s discretion and dependent on their availability.
Refusal to agree to such requests will not result in penalties imposed by WeBird on the Guide.
2.1.6 Weather and Safety
If severe weather or safety-related circumstances prevent the tour from operating, WeBird will facilitate either (a) rescheduling or (b) refunding all recoverable costs.
Non-recoverable supplier costs may still apply.
2.2. Guiding + Additional Services (Bundled Services)
2.2.1 Free Cancellation Window
Clients may cancel a booking that includes Bundled Services up to ninety (90) days prior to the scheduled start date and receive a full refund, subject to Section 3.4.
2.2.2 Partial Refund Period
Cancellations made by the Client between eighty-nine (89) days and sixty (60) days before the scheduled start date are eligible for a seventy percent (70%) refund of the total booking value, unless non-recoverable supplier costs exceed this amount.
Cancellations made by the Client between fifty-nine (59) days and thirty-one (31) days before the scheduled start date are eligible for a fifty percent (50%) refund of the total booking value, unless non-recoverable supplier costs exceed this amount.
2.2.3 Late Cancellations
Cancellations made by the Client fewer than thirty (30) days before the scheduled start date are non-refundable.
2.2.4 Non-Recoverable Costs
Certain components, including but not limited to accommodation, transportation, permits, tickets, and meals, may be non-refundable from the moment of booking.
Such amounts shall be deducted from any refund due. WeBird may require Guides or suppliers to provide documentation of such costs.
2.2.5 No-Shows
No refunds shall be issued for No-Shows.
No-Shows will be defined as Clients who do not arrive within two hours of the agreed upon time for half-day or full-day bookings, or within three hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
2.2.6 Weather and Safety
If severe weather or safety-related circumstances prevent the tour from operating, WeBird will facilitate either (a) rescheduling or (b) refunding all recoverable costs.
Non-recoverable supplier costs may still apply. See articles 3.5 and 7 for Force Majeure-specific terms.
3. Guide-Initiated Cancellations
3.1 Full Refund
If a Guide cancels a confirmed booking for guiding-only bookings, the Client shall receive a full refund of all amounts paid.
If a Guide cancels a confirmed booking for Bundled Services, the Client shall receive a full refund of all amounts paid, including non-recoverable costs.
Failure of the Guide to reimburse non-recoverable costs may lead to exclusion from the WeBird platform.
3.2 Partial Refund
If a Guide cancels a confirmed booking for guiding-only bookings with cause — such as but not limited to inappropriate behavior of the prospective Client —, the Client shall receive a 50% refund of all amounts paid, excluding non-recoverable costs.
If a Guide cancels a confirmed booking for Bundled Services with cause — such as but not limited to inappropriate behavior of the prospective Client —, the Client shall receive a 50% refund of all amounts paid, excluding non-recoverable costs.
3.3 Late Guide
If a Guide is late, which will be defined as half an hour after the agreed upon time for half-day or full-day bookings, or one hour for multiple day bookings, they shall be obligated to extend their guiding services to the Client so as to fulfill the agreed-upon time range.
Failure to do so may result in exclusion from the WeBird platform.
3.4 No-Show Guide
If a Guide is a No-Show, a full refund will be issued to the Client.
No-Shows will be defined as Guides who do not arrive within one hour of the agreed upon time for half-day or full-day bookings, or within two hours of the agreed upon time for multiple-day bookings, unless prior notification has been given at least 12h in advance.
In case of Force Majeure, this notification period can be waived.
3.5 Force Majeure Cancellation
If a Guide cancels a confirmed booking for Bundled Services due to Force Majeure - circumstances beyond reasonable control —, the Client shall receive a full refund of all amounts paid, excluding non-recoverable costs.
See also article 6 of this policy.
4. Modifications
Any date change, participant change, or service modification is subject to Guide availability and may, at WeBird’s discretion, be treated as a cancellation followed by a new booking.
5. Payment Processing Fees
Refunds will be issued net of any non-refundable bank, payment processor, or currency conversion fees unless WeBird elects to waive such fees.
6. Force Majeure
In the event of circumstances beyond reasonable control (“Force Majeure”), including but not limited to natural disasters, political instability, extreme weather, or public health emergencies, WeBird may override the terms herein and issue refunds based on fairness, supplier policies, and operational feasibility.
